BUS 508 CHAPTER 9 QUIZ
BUS 508 CHAPTER 9 QUIZ
1.
A ________ is a
group of people with certain skills who are committed to a common purpose,
approach, and set of performance goals.
2.
________ are
rights to buy a specified amount of company stock at a given price within a
given time period.
3.
E-mails on
company servers can be used as evidence in a legal case or disciplinary action.
4.
________ occurs
when one person or group’s needs do not match those of another, and attempts
may be made to block the opposing side’s intentions or goals.
5.
________ benefit
employees by giving them ownership stakes in their companies, leading to
potential profits as the value of their firm increases.
6.
A ________ is a
standard of conduct shared by team members that guides their behavior.
7.
Managers do not
spend a lot of time engaged in oral communication, both in person and on the
phone.
8.
________ is the
type of listening, the receiver tries to catch the speaker in a mistake or
contradiction.
9.
________ are
groups of geographically or organizationally dispersed coworkers who use a
combination of telecommunications and information technologies to accomplish an
organizational task.
10.
A work team
empowered with the authority to decide how its members complete their daily
tasks is called a ________.
11.
________ focuses
on problem-related differences of opinion, and reconciling these differences
strongly improves team performance.
12.
Team diversity
is an important consideration for teams that must complete a wide range of
different tasks or particularly complex tasks.
13.
________ is a
meaningful exchange of information through messages transmitted between an
organization and its major audiences, such as customers, suppliers, other
firms, the general public, and government officials.
14.
________ is the
average level of ability, experience, personality, or any other factor on a
team.
15.
Managers spend a
lot of time engaged in oral communication, both in person and on the phone.
16.
Effective
written communication reflects its audience, the channel carrying the message,
and the appropriate degree of formality.
17.
Every communication
takes place in some sort of situational or cultural context.
18.
________ can be
defined as a meaningful exchange of information through messages.
19.
In any medium, a
vital component of oral communication is listening—receiving a message and
interpreting its genuine meaning by accurately grasping the facts and feeling
conveyed.
20.
A formal
communication channel carries messages that flow within the chain of command
structure defined by an organization.
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